How do you know who is charging the right amount and who will do the best job?

Image for post
Image for post

You need some design and — darn it — you need it now. That, or your boss has tasked you with finding a design agency. The ways of finding a design agency are myriad: you already have an existing relationship with one; you ask a friend or colleague, ‘who did your website?’; or you type ‘design agency’ into Google and see who’s SEO or PPC does the best job of getting them on page one.

Some of those methods may feel like you are buying a lottery ticket, but either way, you will eventually have a shortlist of design agencies…


Image for post
Image for post

How to thrive in a room full of strangers

‘Why are you so quiet?’ That’s what my wife often says when she organises a dinner party with a dozen people. Let’s get this out of the way; I am a fully paid-up member of the Introverts Club. I am the kind of guy that is exhausted after a day of meetings, needs time alone, and would much rather have a night out with a single friend, not ten.

Sound familiar?

So how did I get to love networking and thrive in a room full of strangers? And, more to the point, how can you do it too?

Why network anyway?

Well, if…


Image for post
Image for post

And, how to overcome them

B2B websites come in all shapes and sizes, but they all suffer from the same pitfalls. Yes, they do serve different sectors and solve a myriad of business problems, but B2B websites have this in common: they cater to more than one audience; and according to recent marketing studies, 57% of prospects are already halfway through the buyer’s journey. That means they have done a ton of research before they hit that carefully worded, A/B tested, call to action at the foot every page.

B2B marketers know this, but there is often complexity in understanding who those audiences are and…


Image for post
Image for post

In short: yes, and no.

A few weeks ago, my business partner and I were sat round a table with a prospect. For context, we had created work in their sector and we were sat around their table because of that work. Just so you know what particular dialect of Design-ese I am talking in, this was a full brand and visual identity programme, with applications across everything, from signage to digital, to good old fashioned — touch it, feel it, smell it (ahh!) — print.

They asked all the usual questions. ‘What does your process look like? When can you start? How long will…


Image for post
Image for post

And how to climb up from the bottom

On paper, you look at your life, and you say to yourself I should be happy, but I’m not.

We’ve all seen the happiness curve, right? The U-shaped curve that measures happiness in your adult life from your early twenties to your eighties. The bottom of the curve hits you in your forties. The moment when you are most likely to have a young family and enough of a career under your belt that you are responsible for the ‘team’ both at home and at work.

You are time starved, cash starved, possibly even fun starved, and you begin to…


Image for post
Image for post

And how you can avoid them too

This is the tale of a designer. A tale that has been told a thousand times. The tale of a young designer armed with energy, enthusiasm and a healthy dose of naïvety.

Our hero woke one day, uncharacteristically early, at 4am. Lying on his back, starring out into the dawn sky through a Velux window he wondered, ‘is this is it? I have hit the proverbial glass ceiling and there is nowhere for me to go. It is time for me to strike out my own and forge my own destiny.’

Armed with a three word business plan—‘let’s do this!’—our…


Image for post
Image for post

Dear founder, designers love working with you, and here’s why.

At the last count, there were 5.7 million SMEs on our little island called the United Kingdom. SMEs account for an astonishing 99% of all businesses operating on this fair isle. (Give yourself a little pat on the back.) That means at some point, and I am generalising here, 5.7 million of you woke up one morning and said today is a new day and I am going to do something different.

It’s no secret. I had the same epiphany at approximately 4 o’clock in the morning, staring out of…


Image for post
Image for post

Why you would be mad not to put design at the heart of your business

In a recent conversation with a client, who is about go through a serious growth spurt, he said “any business that doesn’t put design at the centre of its business is mad.”

I would have to agree, but then again I would, wouldn’t I?

The metrics

To put the day job aside and examine this objectively, you only have to look at companies such as Apple, Airbnb or Dyson. These are companies that place design at the heart of their business and report stellar growth and profits — not to mention loyal customers.

If you wanted less anecdotal evidence than my previous…


Image for post
Image for post

What are the typical pain points of business growth that can be solved through design?

Running a business is hard. Let’s not sugar-coat it. It just is. But, where there is no risk, there is no reward, right? If you are a business owner and find yourself reading this, I bet you woke up one day and had an epiphany. A switch flicked in your head. You broke down the self-limiting beliefs. There and then, you were hell bent on setting up your business. (Am I painting a rosy enough picture?)

I know, I did, when I said to my business partner, “shall we have a go setting up an agency?” This is the mantra…


Image for post
Image for post

Not everyone comes through the front-door of your brand, so each touch-point really matters.

Put simply, a positioning statement defines why someone would purchase from your company, be it a product or a service. It tells us what problem you solve, and for whom, and, if you have competition, why you are better. Put even more simply, ‘This is why you should chose us, and not those guys next door!’

If we were to interrogate that further and align that to your product or service, how should that message manifest itself, and how should you talk to your audience? More so, if you have more than one audience, should you talk to each one…

Marcus Taylor

Design agency owner/founder, Taylor Thomas, based in London. I write about design, the design process, and becoming a better human being. A buzz word free zone.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store